Return & Refund Policy
1. Overview & Nature of Service
PocketBahi is a digital Software-as-a-Service (SaaS) and mobile application developed and managed by Grency AI Systems, a technology unit of Grency Enterprise (Legal Name: Grency Enterprise, hereinafter referred to as "Company", "we", "us", or "our").
PocketBahi delivers cloud-based digital solutions, including GST billing, quotation creation, FIFO inventory ledgers, tax analytics, and multi-user collaboration. Because our service is an intangible, digital software service that is provisioned and made accessible immediately upon completion of payment, standard physical product return and exchange mechanisms do not apply.
2. Strict No-Return & No-Refund Policy
All purchases, subscription upgrades, renewals, and payments made on PocketBahi through our authorized payment gateways (including PhonePe, UPI, Net Banking, Debit/Credit Cards, and Wallets) are final and non-refundable.
- No Returns: Because PocketBahi provides instant digital access and software licensing, return of digital subscriptions or software features is not possible.
- No Refunds: We do not offer full, partial, or pro-rated refunds under any circumstances once a subscription has been activated or renewed.
3. Subscription Cancellation Policy
You may cancel your PocketBahi subscription at any time through the in-app account settings or by contacting our support team.
Cancellation Effect: When a user cancels their subscription:
- No Refund / No Return: Payment refund and return is not allowed upon subscription cancellation. No refund will be issued for any unused portion of the current billing cycle or term.
- Continued Access: You will retain full access to your paid subscription features and data until the end of your current active billing cycle.
- Subsequent Billing: Your subscription will not renew at the end of the billing period, and no further automatic charges will occur. After expiration, your account will smoothly revert to the standard Free tier without loss of previously created business data.
4. Free Tier & Evaluation Before Purchase
We encourage all business owners and users to fully evaluate PocketBahi before committing to a paid subscription. PocketBahi offers a functional Free Tier and feature previews so you can test invoice generation, inventory tracking, GST calculations, and reports to determine if our platform meets your business requirements.
5. Payment Gateway & Duplicate / Failed Transactions
All online transactions are processed securely through certified payment gateways such as PhonePe.
- Failed Transactions: If your account has been debited but the subscription status did not update due to a network or technical failure, the debited amount is typically automatically reconciled and refunded by your bank or the payment gateway (PhonePe) within 5 to 7 business days as per standard RBI and banking guidelines.
- Duplicate Charges: In the rare event that a technical glitch causes a duplicate or multiple charge for the same subscription period, please contact our support team at grencyaisystems@gmail.com with your transaction ID and receipt. Verified duplicate charges will be processed for reversal to the original source of payment.
6. Modifications to This Policy
Grency Enterprise (Grency AI Systems) reserves the right to amend or update this Return & Refund Policy at any time. Any changes will be posted directly on this page with an updated "Last Updated" timestamp. Continued use of PocketBahi following any modifications signifies your acceptance of the updated policy terms.
7. Contact & Support
If you have questions, concerns, or require assistance regarding our billing or policies, please reach out to us:
Legal Name: Grency Enterprise
Entity: Grency AI Systems
Product: PocketBahi
Email: grencyaisystems@gmail.com
Mobile / Helpline: +91 90237 77298
Website: https://pocketbahi.in
Country: India